Randolph Auto Repair

I received a inspection rejection sticker because of a couple of things issues with my (headlight was hazy and emergency brake was not functioning properly). I had read positive reviews about Williams Automotive, so I decided to bring the car to them for repair. I explained the issues to Jessica and she said they would try to clean the headlight (to hopefully save $$) and figure out the issue with the emergency brake. After assessing everything they determined I would need a new headlight after all, and new cable for the emergency brake. I appreciate how Jessica kept me informed on everything with frequent updates via text. Not only did they make the repairs for a reasonable amount they made sure my car was re-inspected after the repairs and received a “passing” sticker, so all I had to do was pick up the car afterwards. I appreciated the positive customer service atmosphere and the organized process. Thanks!

Great experience and very honest with their work and pricing! Highly recommend

Jeff, Jessica and team are great! After the Ford dealer told me it would be at least a week and $100+ just to diagnose what the problem might be, I found Williams Automotive online. Jeff put my 2014 Ford Taurus SHO up on a lift ran the test and diagnosed the issue 5 minutes after I stopped in, I couldn’t believe it! The issue was a the water pump had to be replaced, which involves pulling the entire engine out of the car. They were up front that it was a time consuming and pricey job, but it could get done quickly. The ordered the parts, pulled the engine and inspected the problem and came up with a great solution while keeping costs down. They actually took pictures of the inner working of the engine and sent them to me in order to put my mind at ease and show that some potential additional work was NOT necessary! The job was done quickly and under their original estimate. They are great, honest, hard working people that have the customers best interest in mind! The work was flawless and the car was like new after they finished the job.

As always, Jeff and Jess run the shop with professionalism and their personal touch. We’ve known them for decades, and know that our cars are in the right auto shop. Reliable and trustworthy and in a short amount of time, you guys are great! Keep up the good work!

Always satisfied with performance workmanship honesty and commitment to another job well done

My service was on time this morning and Jeff is a great mechanic.

Jessica is the bomb! Great place

They ran a diagnostic on my 2010 Camry rattle and was all the way straight with me about what the issue is and how much it’ll cost. Gave me advice on how I should move forward, great genuine people 10/10

Great service - great people

My entire experience was awesome. My car was diagnosed and fixed quickly. The problem and resolution was explained in detail to me which was great. I’ll be back! 😊